Discounts on web sales start at 5% on orders over £500 and 7.5% on orders over £1000 (excluding VAT and delivery). These are applied automatically to orders.
We endeavour to maintain the correct pricing on the website at all times, however, on occasions, a product price or delivery price may be incorrect. If this is the case the difference will either be requested or refunded, and a full refund will be offered.
Some products (such as paints) are custom made to order. Therefore once the product has been made we are unable to offer a refund. Refunds of regular products are available, however, there may be a restocking fee. Please see our Terms and Conditions for more information.
Please visit the Online Account page if you wish to create a website account to track orders and save products in your basket. You will be offered the opportunity to create an account or log in when proceeding to the checkout. Please note a web account is not a trade account.
We can now also link your trade account to your web account, making it a lot easier for you to place orders outside of work hours. Please get in touch if you would be interested in doing so
If you are buying for an ongoing project then it may be worth discussing a trade account – details are captured in our system which saves time on repeat orders. For smaller projects these can be cash accounts, for larger projects terms are available.
Discounts are based on purchase history over time not just order value so don’t feel obliged to buy more than you need of any one particular product. Please take the time to fill out the account form below and one of our team will get in touch to continue the conversation. We won’t spam you with flyers, offers or e-mails. Alternatively, speak to one of our team on 01208 79779.
Trade Terms and Conditions apply. For credit accounts please note we do ask for at least two trade references, and terms are usually only applied after the first few transactions.